Crew Self-Service (CSS)

Crew Self-Service (CSS) is a website designed to provide you with access to information and resources previously only available from the Crew Office or your manning agency.

Using CSS, you can access your personal employee information, including contract details, rotation schedules, pay statements, manning agency contacts, next ports, and more.

CSS is easy to use. When onboard, open Google Chrome and type “https://crewss.hagroup.com” in the address bar. From home, visit https://crewss.hagroup.com. Then, log in with your MAPS ID username/password and select the items you want to see.

You can use CSS from onboard computers and mobile devices, as well as from home while on leave. For faster connections and greater security, while onboard, you will use a version of the site stored on each ship.

Because privacy is very important, we encrypt and protect your personal information. The site is only accessible using your MAPS ID and password, so please always log out when you are finished—especially when using a shared computer.

We have plans to add more features and functionality in the coming years.

If you have any questions or problems, please visit the Crew Office onboard for help.

Crew Self-Service (CSS) Frequently Asked Questions

How do I get to Crew Self-Service?
When onboard, open Google Chrome and type “https://crewss.hagroup.com” in the address bar. From home, visit https://crewss.hagroup.com.

How do I log into Crew Self-Service?
Enter your MAPS ID username and password to log into Crew Self-Service. If you need help with your MAPS ID username or password, please see your HR Director/Manager.

My personal information is not correct, how do I update this information? If you are onboard, contact the Crew Office to update your personal information. If you are at home, contact your manning agency. Later, we will add the ability for you to update your personal information yourself in CSS.

Is Crew Self-Service secure?
Yes. For faster connections and greater security, while onboard, you will use a version of the site stored on each ship. Because privacy is very important, we encrypt and protect your personal information. The site is only accessible using your MAPS ID and password, so please always log out when you are finished—especially when using a shared computer.

I received an error message, what do I do?
Make a note of the error message and the page you received it. Then, report the error to the Crew Office. We will work to correct any errors as quickly as possible.

My flight details are not showing, when will they be available?
Unconfirmed flights appear 30 days in advance of your travel date. Confirmed flights appear 14 days in advance. Since airlines make last minute changes, verify your flight information directly with the airlines 2-3 days before your travel.

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